Sales & Customer Acquisition
Outbound sales, lead engagement, campaign execution and conversion. We work your leads quickly and track every outcome.
BPO & customer operations · Cape Town
People.Technology.Performance.
Telepro Consultants is a Cape Town-based BPO and customer operations company helping businesses scale sales, service and specialised consumer campaigns across South Africa.
- 9+ yearsOperating in South Africa since 2017
- 80+Professionals on our Cape Town floor
- Cape TownHead office and operation in the City Centre
- NationalCampaigns reaching customers across South Africa
What we do
We run the customer-facing side of your business.
Sales, service and specialised campaigns, staffed by our own trained teams and managed from our Cape Town operation.
Customer Operations
Inbound and outbound support, customer care, confirmations and lifecycle management, handled in your brand's voice.
Specialised Campaigns
Structured customer campaigns in regulated and specialist industries, with scripts, checks and records built in from day one.
Six services, one operation. See how we scope, staff and run a campaign.
View business solutionsWhy Telepro
An operation built to run campaigns properly.
Every campaign follows the same path, run by the same people who answer for the results.
How a campaign runs
- Brief & scopeYour targets, products, customers and rules.
- Team & trainingA dedicated team trained on your product and scripts.
- LaunchLeads, workflows and reporting live from the first day.
- Quality & reportingCalls checked, results measured, issues fixed fast.
- ScaleAdd seats and shifts as volume grows.
What sits behind it
Experienced local teamsCape Town-based consultants and team leaders.
Campaign managementDaily targets, floor management and escalation.
Quality assuranceCall checks, confirmations and coaching.
Data-driven reportingClear numbers on activity, sales and outcomes.
Training & developmentOnboarding, product training and refreshers.
Compliance-focusedPOPIA-compliant processes and controlled scripts.
Scalable teamsGrow from a pilot to a full floor.
Technology-enabled workflowsIn-house CRM portals built around each campaign.
Our partner
Working with Thrive SA
Telepro Consultants works alongside Thrive SA to deliver customer engagement, operational support and financial wellness services to consumers across South Africa.
- Thrive SA provides financial wellness programmes and membership services.
- Telepro supports Thrive members with customer engagement and operations.
Thrive SA
Consumer support
Looking for help with an existing service?
If you are already a Telepro customer, our support team can help. Choose the option that fits and we'll pick it up from there.
Have your full name and ID number ready so we can find your file. We will never ask for your banking PIN or passwords.
Customer supportQuestions about your account, payments or documents.
Debt review removal supportAn update on an application you've already started with us.
Existing member or client queriesChanges, cancellations or anything else on your file.
Call or WhatsApp us021 569 2109 · WhatsApp +27 79 735 5545
Our operation
One floor in Cape Town. Every function under one roof.
Sales, customer care, training and management work side by side in our City Centre office. When something needs fixing, the people who can fix it are a few desks away.
Cape Town City Centre
Our own office, sales floor and training rooms. Sales, customer care, training and management all work from one floor.
Sales floor
Dedicated campaign teams with team leaders on the floor.
Customer care
Inbound and outbound support by phone and WhatsApp.
Training
Onboarding, product training and regular refreshers.
Management
Daily targets, escalation and reporting to clients.
Technology & operations
In-house CRM portals for sales, confirmations and reporting.
Controlled environment
POPIA-compliant processes, access controls and supervised calling.
Business enquiry
Tell us about your campaign.
Share what you need and a member of our management team will come back to you within one business day.
- A straight conversation about fit, volume and timelines
- A proposed team structure and launch plan
- No obligation
Thank you. Your enquiry is in.
A member of our management team will contact you within one business day to talk through your campaign.
Careers
Build your career with Telepro.
We hire and train people for sales, customer care and leadership roles in Cape Town. Full training is provided, and strong performers move into team leader and management roles.
- Sales consultants
- Customer care agents
- Team leaders
- Quality assurance
What does Telepro Consultants do?
Telepro Consultants is a BPO and customer operations company. We run outbound sales, customer support, customer lifecycle and specialised campaigns for businesses, from our operation in Cape Town.
Where is Telepro based?
Our operation is in the Cape Town City Centre, where our sales, customer care, training and management teams work from one office.
Does Telepro work nationwide?
Yes. Our teams are based in Cape Town and our campaigns reach customers across South Africa by phone and WhatsApp.
What BPO services do you provide?
Sales and lead generation, customer support, customer lifecycle management, campaign management, training and quality assurance, and specialist financial services campaigns. See all business solutions.
Can Telepro build a dedicated campaign or team?
Yes. We scope the campaign with you, assign and train a dedicated team, set up scripts, workflows and reporting, then launch and manage it day to day.
How can an existing customer contact support?
WhatsApp us on +27 79 735 5545 or call 021 569 2109. Have your full name and ID number ready so we can find your file.
How do I apply for a position?
Visit our Careers page and complete the short application form. Shortlisted applicants are contacted by our recruitment team.
What is Telepro's relationship with Thrive SA?
Thrive SA is Telepro Consultants' consumer financial wellness partner. Visit thrivesa.co.za for more information about Thrive's programmes and membership services.
Ready to build a better customer operation?
Tell us what you're trying to achieve. We'll help design the team and process around it.