TELECARE
Adding Value To Your Everyday Life
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Our Benefits Include The Following:
Road Guardian
Roadside Guardian offers an armed roadside security protection to members to protect them from many dangers on the South African roads. In the event of the member being stranded next to the road following a roadside breakdown, and they feel unsafe and are in danger, an armed, highly trained security guard will be dispatched to the member’s location. A large, nationwide security network is utilized to assist members and make sure they are safe whilst they wait for a tow truck/response vehicle to arrive.
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The product includes the following benefits:
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-Access to security networks within a 50km radius of the major metropolitan areas;
-24-hour crisis center will dispatch the reaction units to the member’s location;
-The roadside Guardian will stay with the member until assistance arrives or at the time that the member feels safe and no longer require their services.
General Conditions:
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-The Roadside Guardian service will not be dispatched to a place where the member is safe such as their residence, secure office, shopping center, public place etc. The 24-hour crisis center will evaluate the member’s scenario and determine if a reaction unit will be required;
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-Service is provided in selected areas of Johannesburg, Tshwane, Midrand, Cape Town, Paarl, George, Hermanus, Port Elizabeth, Durban, Bloemfontein, East London, Kimberley, Pietermaritzburg, Witbank, Rustenburg, Brits, Hartebeespoort, Nelspruit, Polokwane, Welkom and the Vaal Triangle;
-Response times within the 50km radius varies between 15 and 40 minutes depending on the member’s location, acts of God, weather conditions, road conditions and traffic.
@HomeHelp
Home emergency refers to an unforeseen and unexpected event which requires immediate attention by an appropriate service provider to provide for the functioning of essential services and/or to limit consequential damage or sanitation risk. It might also be a situation which poses a security or safety risk or where maintenance support is required due to wear and tear of parts. The product comprises of 3 categories:
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Category 1: Emergency & Maintenance Assistance:
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Electrical:
Faulty lights/plugs, geyser no hot water, general electric wiring, burnt plug point, tripping DB board, no power
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Plumbing:
Blocked drain/batch/sink/tap/pipe, leaking geyser, burst pipe
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Appliances:
Microwave oven, Stove, Fridge, Freezer, Washing Machine, Tumble dryer, Dishwasher, Wall mounted Air Conditioner
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Electric Motors:
Gate, Swimming pool, Jacuzzi, Garage door
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Locksmiths:
Unlocking of doors (Safes and Custom made Security gates excluded)
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Other:
Tree felling, Beekeeper, Snake catcher, Fumigation and Pest Control
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Category 2: Handyman Assistance
The handyman service would include but is not limited to:
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Fixing broken door handles
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Replacing light bulbs
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Hanging pictures
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Moving furniture
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Replacing moldy grout etc.
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Category 3: Home Relocation Assistance
The service provides the following benefits when the policy holder relocates to a new property:
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Moving services,
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Cleaning services,
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Connection of appliances or a decoder/entertainment system.
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Emergency Medical Services
Evacuation from the scene of the medical emergency and transportation under medical supervision. Depending on the nature of the medical emergency and various other considerations such as the patient’s state and fitness to travel, distance to be covered and availability of the appropriate means of transport,
transportation by a fleet of vehicles e.g. ambulances from the public and private medical services, helicopters, fixed wing aircraft is arranged. The patient is taken to the nearest most appropriate medical facility.
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Digital Vouchers
Digital vouchers to a value established by the client. Vouchers to be offered to members monthly as long as they pay their membership on time.
Redemption partners include but is not limited to:
